Happy customers make for a successful company. While great marketing can bring in new clients, their continued positive interaction with your products and people is key to building long-term relationships, growing the business and strengthening your brand. As more organizations recognize the importance of executive-level leadership exclusively focused on their customer’s journey and experience, demand for best of breed VP CS, CCO and post sales leaders has ramped up in a big way.
SPMB brings 45 years of executive search experience across a variety of industries to help find the right customer success leaders for your unique organization.
There are a wide variety of customer success leaders whose expertise will spike in different areas of your customer’s journey and post sales experience. Whether you’re a small, disruptive startup or established market leader, SPMB’s recruiting team will take the time to understand your company to recommend the right customer success leadership fit. We’ll learn where you are in terms of customer base-building and nurturing, the complexity of your product and services, the structure of your company, and type of revenue model to identify the talent you seek to achieve retention, expansion and satisfaction goals.
We tap a diverse pool of experienced leaders who know how to create proactive and personalized customer journeys, incorporate the latest technology that inform data-driven decision-making, and collaborate with your sales and product teams to optimize customer satisfaction.
Meeting rising and changing consumer expectations takes a comprehensive approach. By understanding your customer’s needs, we can identify the executives with the specific leadership skills and experience your post sales officers must have to retain loyal customers who feel valued throughout their relationship with your company.
As more companies focus on holistic client experiences, identifying the ‘perfect’ customer success executive has become more challenging and competitive. Whether you’re looking for a Chief Customer Officer (CCO), Chief Customer Success Officer (CCSO) or Chief Customer Experience Officer (CXO), we’ll partner with your team throughout the hiring journey — from crafting a clear job description, to identifying and carefully vetting top-tier candidates, to writing a compelling job offer to drive the search to a successful completion.
We understand the importance of customer experience leadership because our focus is 100% on your company’s success. Please email us or contact the Head of our Customer Success Practice, Mike Dempsey, to find out how SPMB can take your company’s post sales, customer experience leadership to the next level.