By: On: May 07, 2020 In: Comments: 0

It’s hard to believe that the customer success (CS) function barely existed a few years ago, when today its interest and distinction within SaaS companies and beyond is seen as critical to market success. We can clearly see the steadily increasing interest in “customer success” over the last five...

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By: On: May 05, 2020 In: Comments: 0

Like many couples living and working from home together during the COVID-19 shelter in place order, Laurent Parmentier and I have noticed that work and home life have blended together more than ever before. I’ve taken advantage of having a “shelter-in-place buddy” in the VC world to ask him...

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By: On: April 15, 2020 In: Comments: 0

The COVID-19 pandemic has reshaped every aspect of our society. The aftermath will include numerous lives lost and lasting economic damage, but also permanent social changes. If you are an executive still building your team or someone who is now looking at new job opportunities, you might be asking...

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